Terms & Conditions + Cancellation Policy
1) Who operates the tours (Responsibility and liability)
Unless explicitly stated otherwise, tours offered on this website are organized and operated locally by an independent local tour operator (“Local Operator”).
Cycle-Danube.com acts as a travel agency and booking channel. We assist with trip selection, manage the booking flow, collect and process customer information, and support customer communication.
All on the ground tour operations and related responsibilities, including route planning, accommodation contracting, bike provision and maintenance, luggage transfers, local logistics, and delivery of travel services, are performed by the Local Operator, who is the tour operator of the trip.
Accordingly, the Local Operator is responsible for the proper performance of the travel services included in the booked tour, subject to the Local Operator terms and applicable law.
2) Disclosure of Local Operator details
The specific Local Operator may vary depending on the selected tour type, date, availability, and operational assignment.
Full Local Operator company details and direct contact information will be provided after the booking is confirmed in writing and the booking is matched to the actual operating Local Operator for the selected tour.
3) Prices and changes
Prices shown on this website and in any related materials are official gross selling prices as provided by the applicable Local Operator.
The Local Operator reserves the right to change prices and services and to correct errors, including typographical or pricing mistakes, prior to booking confirmation.
4) Commission (internal)
Any commission arrangements are agreed between Cycle-Danube.com and the Local Operator and do not constitute a customer discount.
Commission rules, if applicable, depend on the operator and tour, and may apply to base tour price, single room supplement, and additional nights, and may not apply to extras such as half board, bike rental, or transfers.
5) Booking procedure (On request) and travel documents
All bookings are made on request and become binding only after written confirmation by the Local Operator.
Bookings can be submitted by email with the required booking data, including tour name and code, date, room types, meal plan if relevant, special requests, and full participant names.
Typically 3 to 6 weeks prior to departure, digital travel documents and the hotel list are provided for forwarding to the customer.
Where printed materials apply, they may be provided at the arrival location, subject to tour and operator practice.
Handling Fee (Cycle-Danube.com)
For each booked tour, Cycle-Danube.com may charge a handling fee to help cover financial and operational costs associated with processing and supporting the booking. Examples include payment processing fees, currency conversion costs, banking fees, fraud prevention, accounting and administration, and customer support.
The handling fee, if applicable, will be clearly shown before payment or confirmation in the quote, invoice, checkout, or booking confirmation.
Handling fee may be charged per booking and will be displayed before payment.
The handling fee is a separate agency and processing charge and is independent from the Local Operator’s tour price and cancellation fees. Unless stated otherwise in writing, the handling fee is non refundable once the booking has been confirmed.
Cancellation Policy
6) Cancellation policy (regular bike and hike tours, not Bike and Boat)
Cancellations must be made in writing before the respective arrival or departure date. The following cancellation fees apply.
All cancellation fees are subject to the confirmed booking terms and supplier policies.
Regular tours (not Bike and Boat)
Up to 40 days before departure: no cancellation fees
39 to 19 days prior to arrival: 35 percent
18 to 13 days prior to arrival: 55 percent
12 to 9 days prior to arrival: 75 percent
From the 8th day prior to arrival or no show: 95 percent
Important note: even when no fees apply, if relevant costs have actually incurred with suppliers, a cancellation fee may be charged up to a maximum of 25 percent.
Additionally, any change to a booking is subject to a minimum processing fee of EUR 60.00.
7) Cancellation policy (Bike and Boat tours)
All cancellation fees are subject to the confirmed booking terms and supplier policies.
Up to 89 days before departure: 15 percent
88 to 47 days before departure: 35 percent
46 to 33 days before departure: 65 percent
32 to 9 days before departure: 85 percent
From the 8th day prior to departure or no show: 95 percent
8) Travel interruption
In the event of travel interruptions or partial non use of services, unused service fees may amount to up to 100 percent for the affected travel services, depending on the Local Operator and suppliers policies.
9) Children discounts
Where child discounts are available for a specific tour, the following reductions apply to base prices and additional nights for a room with two fully paying adults.
0 to 5.99 years: 100 percent
6 to 11.99 years: 50 percent
12 to 14.99 years: 25 percent
15 to 17.99 years: 10 percent
Potential costs for a cot or board may be payable to the accommodation on site.
For Bike and Boat tours, child discounts may not be available, subject to the specific tour policy.
10) Use of photos, app access and GPS data
Any photographic material, app access, and GPS data provided by the Local Operator may be used exclusively and forwarded to travellers only for tours that are subsequently booked with the applicable Local Operator.
In case of misuse or illegal use, the Local Operator reserves the right to claim compensation.
11) Transfer of information and traveller data
Information and documents provided by the Local Operator that must be shared with travellers must be transferred to the travellers in a timely manner.
Cycle-Danube.com will pass on to the Local Operator without undue delay any information relevant for tour delivery that travellers provide to Cycle-Danube.com.
12) Payment terms
Payment is made via Cycle-Danube.com, unless otherwise agreed in writing. Cycle-Danube.com may collect payments as a booking and processing channel on behalf of the Local Operator and applicable suppliers.
Cycle-Danube.com is not the tour operator and does not provide the travel services. The customer receives the invoice and payment instructions from Cycle-Danube.com.
Changes by Local Operator
The Local Operator may make reasonable changes to the tour arrangements where required for operational reasons, safety, weather, availability, or supplier constraints.
This may include changes to accommodations, routing, daily stages, start or end points, luggage logistics, or included services. Where accommodation changes occur, the Local Operator will aim to provide an alternative of a similar category and standard, subject to availability.
Cycle-Danube.com will communicate such changes where we are informed by the Local Operator, but the Local Operator remains responsible for the operation and performance of the travel services.
Limitation of Liability (Cycle-Danube.com)
Cycle-Danube.com is not the tour operator and does not perform the travel services itself. We act as a booking and customer support channel.
To the maximum extent permitted by law, Cycle-Danube.com is not liable for the acts, omissions, or performance of the Local Operator or third party suppliers, such as hotels or transport providers, except where such liability cannot be excluded by applicable law.
Any claims relating to the delivery, quality, safety, or performance of the travel services are primarily the responsibility of the Local Operator, subject to the Local Operator terms and applicable law.
Local Operator Terms Prevail
By placing a booking request and proceeding to confirmation, you acknowledge and agree that the confirmed tour will be governed by the applicable Local Operator terms for that specific tour.
After booking confirmation, you will receive, or be provided access to, the applicable Local Operator’s specific terms and conditions for your confirmed tour.
In the event of any conflict between these Terms and Conditions and the Local Operator’s confirmed booking terms, the Local Operator’s terms and the booking confirmation documents shall prevail for the operation and performance of the tour, to the extent permitted by law.
13) Data protection and confidentiality
Cycle-Danube.com and the Local Operator undertake to treat personal data carefully and in compliance with the EU General Data Protection Regulation and applicable laws.
Both parties also undertake to treat business transactions as confidential even after cooperation ends.
14) Questions
For any questions regarding bookings, documents, or tour details, please contact Cycle-Danube.com. We will coordinate with the Local Operator as needed.
15) Force majeure
Neither Cycle-Danube.com nor the Local Operator shall be liable for delays, changes, or failures to perform caused by events beyond reasonable control, including natural disasters, extreme weather, war, terrorism, civil unrest, strikes, governmental actions, or transport disruptions. Any refunds or alternatives in such cases are subject to the Local Operator and supplier policies.
16) Governing law and jurisdiction
These Terms and Conditions shall be governed by the laws of the State of Israel.
The competent courts in Tel Aviv, Israel shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions, subject to mandatory consumer protection laws that cannot be waived.